FAQ

  1. Office Policies
  2. Your Child's First Visit
  3. Fees and Insurance
  4. Dental Emergencies

OFFICE POLICIES
What is the cancellation policy?
  • Our team at Kits Family Dental values your time, so we work to stay on schedule so that no patient needs to wait past their scheduled appointment time.
  • Should you need to re-schedule your appointment, we require 2 days notice, which allows us to offer your spot to another patient.
  • We do understand that illness & emergencies do happen. In these cases we would appreciate it if you would give us as much notice as possible.
  • Should you miss more than 1 appointment with less than 2 days notice, a $75 missed appointment fee will be charged to your account.
Is your office still accepting new patients?
  • Yes, we are accepting new patients. We really appreciate it when our current patients refer their friends and family to come see us.

Do you have a referral program if I bring my friends or family?
  • Yes! To show our appreciation, we offer gift cards for each person referred to our office.

YOUR CHILD'S FIRST CHECK-UP
When should I bring my child in for their first check-up?
  • You should bring your child in to see a dentist when their first baby teeth erupt, so at about 6-8 months. The first visit is mainly for the baby to become familiar with the dental office, dentist, and staff. It also gives the dentist a chance to educate the caregivers about the baby's oral hygiene, for example how to clean the baby's teeth and gums. Subsequent visits should be every 6 months. Again, each visit familiarizes the child with the dentist and the office, which teaches the child that dental visits are a fun routine, and not a "scary" experience.

When does my child need to start flossing?
  • You should be flossing your child's teeth when they have teeth that touch together. Most children have baby-molars that touch. Some children also have baby-front teeth that touch together, so they will also require flossing.

Should I be using Fluoride supplements for my child?
  • Fluoride supplements should only be used if prescribed by your dentist.

  • If your child has no cavities, it is recommended to brush their teeth with a very small pea-sized amount of toothpaste that contains Fluoride.

FEES AND INSURANCE
How much does a visit to the dentist cost?
  • Typically, your first visit costs around $250. This includes a complete exam of your entire head, neck and mouth, x-rays, and a cleaning.
How much does just a cleaning cost?
  • The cost of a cleaning is charged according how long it takes to clean your teeth, which depends on how much staining or tater is stuck on your teeth. For a first visit, it typically takes 30-45 minutes to clean your teeth, which costs about $60-95.
Do you do white fillings instead of silver fillings?
  • Kits Family Dental offers BOTH white and silver fillings for restoring teeth. The dentist decides to use white or silver fillings depending on the location of the cavity, the size of the cavity, and patient preference. Please keep in mind that insurance companies may not pay for the cost of white fillings on molar teeth, and will only pay up to the cost of the silver filling. In these cases, if the patient insists on using a white filling, they will be responsible for paying the price difference between the silver and white filling.

Do you accept dental insurance plans?
  • Yes, all insurance plans are accepted at the Kits Family Dental.

  • Some plans require that the patient pays first for the treatment, then the patient is re-imbursed by the insurance company. Other plans allow us to collect payment directly from the insurance company.

  • Insurance policies typically cover between 50-100% of dental costs depending on which procedures are being performed. The patient is responsible for paying the percentage/portion of treatment costs NOT covered by insurance at the end of each appointment.

  • The office collects the percentage of costs covered by the insurance plan from the insurance company on your behalf, but you are still responsible for any non-payment in whole or in part if the insurance coverage information given is inaccurate or expired. We highly recommend you to verify coverage information with the proper department in your company before your first appointment.

What forms of payment are accepted?
  • Visa, Mastercard, Interac, Cash or Cheque
Do you accept payment plans?
  • Payment plans are determined on a case by case basis. Please speak directly to the receptionist for payment plan options.

DENTAL EMERGENCIES
What qualifies as a dental emergency requiring immediate treatment?
  • You may have a dental emergency if you have any of the following:
    • A traumatic injury to your mouth, jaw or teeth
    • Severe pain that you cannot control with over-the-counter pain medication
    • Uncontrolled bleeding
    • Severe swelling in your mouth, face or neck
    • NOTE: if you have trouble breathing or your mouth continuously fills with blood, call 9-1-1 or go to your nearest hospital emergency department.

    Click on the Emergency Button on the left to contact Dr. Mak if you have any of the symptoms described above.